Q: What sizes do you offer?
A: All of our vertical format prints are offered in 16” x 20” and our horizontal format prints in 20” x 16”. Both formats have a frame depth of .75”. We are frequently adding new prints designs and formats and hope to be releasing additional sizes soon.
Q: What happens if I don’t like my print?
A: We always put our customers first and are happy to offer a no questions asked money back guarantee. If for any reason you are unsatisfied with your print, you can receive a full refund for your purchase. For more details on our Satisfaction Guarantee, please click here.
Q: How do I hang my art?
A: Each of our prints arrives ready-to-hang with pre-installed sawtooth hanging hardware, so the art can go from the box to your wall in seconds. Every print is also fitted with rubber bumpers to protect your surfaces and keep the print straight on your wall.
Q: What shipping carriers do you use?
A: We only use major carriers when shipping our art including FedEx, UPS, and USPS. In select situations, we may opt to use a different carrier if it will improve the delivery speed.
Q: How long will it take to make my print?
A: Our prints are made specifically for each order that we receive. From the time an order comes in, it takes us at most five business days to print and ship your art.
Q: How will I receive my tracking number?
A: Once your order has shipped and the tracking information is available, an email will be sent directly to you with all the tracking details. If for any reason you do not receive this email, please reach out to email@example.com with your order number and we can provide it.
Q: How are the prints packaged for shipping?
A: Our prints are safely packed in custom boxes that protect the art in transit. Each print is also seal-wrapped to ensure no damage occurs to the face of the canvas.
Q: Can I add customizations to the prints?
A: At this time, we do not offer customizations to our designs. All our available products are listed on bayside-studio.com.
Q: Who designs your prints?
A: Every one of our prints is designed or curated in-house by an ASID award winning designer. We are constantly adding great new designs, so be sure to check back often to see our new prints.
Q: Are your prints framed?
A: Each one of our prints is hand-stretched over FSC certified frames sourced only from sustainable forests. Our frames are knot free, sap free and kiln dried to remain warp free and prevent bowing. Every frame is finger jointed which improves the overall strength of the frame.
Q: How do I care for my print?
A: Our prints can be easily cleaned by wiping with a dry cloth as needed.
Q: Do you accept returns?
A: We offer a “Love It or Your Money Back” guarantee on all of our prints. For more detail please click here, or to see our detailed return policy please click here.
Q: What materials are used in your prints?
A: We select only the highest quality materials in the manufacturing of our prints. Each artist-quality digital print canvas is complete with a satin/matte finish and is designed to be scratch, crack, and warp resistant. We only use UL certified Greenguard Gold ink which is water resistant, fade resistant, and anti-yellowing.